All products on this website are pre order only. All products ordered before August 31, 2020 are guaranteed to be delivered before December 24, 2020. Products must be ordered and paid in full before August 31, 2020 to be included in the December 24, 2020 arrival guarantee. We reserve the right to cancel all orders and issue full refund before September 30, 2020 if we do not meet the necessary quantity for production. Shipment guarantee does not include any shipper or courier issues or other circumstances outside or beyond our control.
For products ordered before August 31, 2020, no refunds will be issued after August 31, 2020 as all products are produced on a per order basis. Refund requests or order cancellations should be made be before August 31, 2020.
Back Trail Decor will continue to accept pre orders after August 31, 2020 but these orders will not be included in the shipment arrival guarantee. Pre order cancellations must be requested within 15 days of order date.
Products are shipped by USPS or UPS at the discretion of Back Trail Decor.
We sometimes have stock at Amazon.com and some products might be fulfilled by Amazon.com and arrive in Amazon packaging.
Products might arrive in separate shipments as they might be shipping from separate warehouses.
We currently ship to United States street addresses only, no PO Boxes.
Any free shipping programs and specials are only available to the 48 contiguous states of the United States.
If you have any questions please feel free to send us an email at firstname.lastname@example.org